Privacy policy

PRIVACY POLICY
Last Updated: November 11, 2026

This Privacy Policy describes how the kelvorale online store collects, uses, shares, retains, and protects personal information when customers browse https://kelvorale.shop, complete a purchase, or communicate with customer support.

1. PERSONAL INFORMATION WE MAY COLLECT

Depending on your interaction with our services, information may include:

- Names, email addresses, and telephone numbers.
- Billing and delivery addresses.
- Products purchased, order identifiers, and transaction histories.
- Account details when customer accounts are available.
- Customer service messages, complaints, and return requests.
- IP addresses, device characteristics, browser information, and website activity.

Complete payment card credentials are handled by authorized payment service providers. We receive transaction details needed to administer purchases and refunds.

2. HOW INFORMATION IS USED

Personal information may be processed to:

- Verify payments and fulfill orders.
- Prepare products and arrange shipping.
- Send purchase confirmations and shipment notifications.
- Handle order cancellations, returns, replacements, and refunds.
- Respond to customer inquiries.
- Detect fraud and maintain website security.
- Improve website functionality and customer experience.
- Send promotional messages where legally permitted.
- Meet tax, accounting, recordkeeping, and other legal obligations.

3. LEGAL BASES FOR PROCESSING

Where applicable privacy legislation requires a lawful basis, processing may rely on performance of a contract, legal obligations, legitimate interests, or consent.

4. COOKIES AND SIMILAR TECHNOLOGIES

Necessary cookies may help operate shopping carts, secure checkout, website sessions, and customer preferences.

Optional analytics, marketing, and personalization technologies may be used if configured on the website.

Where required by law, consent will be requested before non-essential cookies or comparable tracking technologies are activated.

Customers may manage available privacy preferences through website controls or browser settings.

5. SHARING INFORMATION WITH SERVICE PROVIDERS

We may share information necessary to provide our services with Shopify, authorized payment processors, fulfillment services, shipping carriers, customer support providers, fraud prevention vendors, and configured advertising or analytics partners.

We may also disclose information when legally required.

6. SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce infrastructure.

Shopify may process personal information to provide commerce services and for additional purposes identified in its applicable privacy notices.

Additional information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS

Personal information may be processed outside the country in which a customer resides.

Where required by applicable law, appropriate safeguards will be applied to international transfers.

8. INFORMATION SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, and loss.

However, no internet-based service can guarantee absolute security.

9. DATA RETENTION

Personal information is retained for as long as reasonably necessary to fulfill orders, provide customer support, prevent fraud, resolve disputes, maintain required business records, and comply with applicable laws.

10. INDIVIDUAL PRIVACY RIGHTS

Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

They may also object to certain processing, withdraw consent, or opt out of specified advertising-related data uses.

We may request reasonable identity verification before completing certain requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional privacy rights where the relevant state laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

Eligible UK customers may exercise rights under the UK GDPR and applicable related legislation.

They may also lodge complaints with the UK Information Commissioner's Office.

13. MARKETING COMMUNICATIONS

Customers may unsubscribe from promotional emails through the instructions in those messages or by contacting customer support.

Necessary communications relating to existing orders may continue.

14. CHILDREN'S PRIVACY

Our store is not intended for children making independent purchases.

We do not knowingly collect children's personal information contrary to applicable laws.

15. CHANGES TO THIS POLICY

We may update this policy when business operations, technologies, service providers, or legal requirements change.

Revised versions will be published on our website.

16. PRIVACY INQUIRIES

Store Name: kelvorale
Official Website: https://kelvorale.shop
Customer Service Email: emireaguizv@outlook.com

PUBLICATION CHECK: Insert the verified legal identity and authorized physical address of the actual data controller. Confirm actual cookies, tracking services, marketing integrations, data-sharing practices, service providers, retention periods, international transfers, and consent settings before publishing.