Refund policy
RETURN AND REFUND POLICY
Last Updated: November 11, 2026
Thank you for purchasing from kelvorale. Our goal is to make returns and refunds understandable and accessible for customers shopping through https://kelvorale.shop. The following terms explain our voluntary return service and the consumer rights that may apply to your purchase.
1. 30-DAY RETURN WINDOW
We offer eligible customers a voluntary 30-calendar-day return period beginning on the date the merchandise is delivered.
For change-of-mind returns, items should remain in their original condition, unused or unworn beyond reasonable inspection, and accompanied by an order confirmation or other proof of purchase.
Please include product accessories and original packaging where reasonably possible. These conditions do not restrict mandatory rights concerning defective, damaged, incorrectly described, or otherwise nonconforming goods.
2. NO-COST RETURN SHIPPING
We provide free return shipping for eligible return requests submitted within 30 calendar days after delivery.
To start a return, email emireaguizv@outlook.com with your order number, the relevant items, and a brief explanation of your request.
We will provide an authorized return destination and a prepaid return label or another suitable return arrangement at our expense.
Please do not send merchandise to an address without confirmation from our customer service team. Our return processing facility may differ from our business correspondence address.
3. RETURN REQUEST PROCEDURE
First, contact customer support within the applicable return period.
Next, provide the order number and details of the merchandise concerned.
Follow the return authorization and prepaid shipping instructions provided by our team.
Retain your shipping receipt or tracking information until your request is completed.
4. DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE
If an item arrives damaged, is defective, or differs from what you ordered, please contact us as soon as reasonably possible.
Include your order number and a description of the issue. Photographs may help us evaluate the problem but do not replace mandatory consumer rights.
We will provide an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws, including any remedy required to be provided without charge.
5. REFUND METHOD AND TIMEFRAME
After receiving returned merchandise or sufficient evidence of its return, we will review the request and issue any approved refund to the original payment method.
Refunded funds typically appear in your account within 3–7 business days after we issue the refund, depending on your bank or payment provider.
We will comply with applicable statutory deadlines for issuing refunds. The estimated banking period does not extend those deadlines.
6. EXCHANGES
Exchanges may be arranged where replacement merchandise is available. Please contact customer support before mailing an item for exchange.
If a requested replacement is unavailable, an eligible refund and separate purchase may be arranged.
7. ORDER CANCELLATION
If you want to cancel an order, contact us promptly.
We will attempt to stop fulfillment before dispatch. If the order has already shipped, the applicable returns process may be used. Statutory cancellation rights remain unaffected.
8. SHIPPING FEES AND IMPORT COSTS
Standard shipping is free for orders with a merchandise subtotal strictly greater than $30 USD.
For merchandise subtotals of $30 USD or less, applicable shipping fees will be displayed before payment confirmation.
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.
9. UK STATUTORY CANCELLATION RIGHTS
Eligible consumers in the United Kingdom generally have 14 days after receiving online purchases of goods to notify the seller of cancellation without giving a reason.
They generally have another 14 days after that notification to return the goods.
Qualifying refunds, including standard outbound delivery costs where legally required, will be issued within applicable statutory deadlines.
Certain exceptions may apply to specific goods, including some personalized merchandise and opened, sealed hygiene-sensitive products.
Our voluntary 30-day free return service does not reduce mandatory consumer protections.
10. CONTACT US
Store Name: kelvorale
Official Website: https://kelvorale.shop
Customer Service Email: emireaguizv@outlook.com
Please obtain authorized return instructions before shipping any merchandise back.