Shipping policy
SHIPPING POLICY
Last Updated: November 11, 2026
Thank you for shopping with kelvorale. We want you to understand our shipping arrangements before placing an order. This policy describes processing times, estimated delivery, shipping costs, tracking assistance, and missing-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing may include payment verification, product preparation, packaging, and handover to a delivery carrier.
2. ESTIMATED SHIPPING TRANSIT
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to the estimated transit period.
These are delivery estimates rather than guaranteed arrival dates. Carrier interruptions, customs processing, severe weather, public holidays, and other factors may affect delivery.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available delivery destinations will be displayed at checkout.
4. SHIPPING COSTS
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, any applicable delivery fee will be disclosed before payment confirmation.
No undisclosed shipping charges will be imposed after checkout.
5. TAXES, CUSTOMS, AND IMPORT DUTIES
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.
Where necessary, the seller will arrange or cover these costs.
Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.
6. SHIPMENT TRACKING
Tracking information may become available after dispatch.
To request an available tracking number or delivery update, email emireaguizv@outlook.com with your order number and the email address used during checkout.
Our customer service team will assist with available carrier information.
7. DELIVERY DELAYS
Customs inspections, shipping disruptions, adverse weather, public holidays, or incorrect address information may delay delivery.
If your order is overdue, please contact customer support.
For orders placed by UK customers, the extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost in transit, email emireaguizv@outlook.com with the order details.
We will investigate with the delivery carrier and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.
9. ADDRESS CORRECTIONS
Please check your delivery details before submitting an order.
If a correction is necessary, email customer support promptly. Changes may not be possible after dispatch.
10. SPLIT SHIPMENTS
Some orders may arrive in more than one parcel.
No additional shipping charges will be imposed solely because an order is divided into multiple deliveries.
11. SHIPPING SUPPORT
Store Name: kelvorale
Official Website: https://kelvorale.shop
Customer Service Email: emireaguizv@outlook.com