Terms of service
TERMS OF SERVICE
Last Updated: November 11, 2026
Welcome to kelvorale. These Terms of Service explain the conditions that apply when customers visit https://kelvorale.shop or purchase products through the online store. All provisions are subject to mandatory consumer protection laws.
1. CUSTOMER ELIGIBILITY
Customers must be legally capable of purchasing products or have appropriate permission from a parent or guardian.
The website must only be used for lawful purposes.
2. PRODUCT INFORMATION
We make reasonable efforts to display accurate product descriptions, images, prices, and availability information.
Minor appearance differences may arise from screen settings or ordinary manufacturing variations.
3. ORDER PLACEMENT AND ACCEPTANCE
Submitting an order constitutes an offer to purchase.
An automatic order confirmation acknowledges receipt but does not necessarily establish final acceptance.
We may verify payment, merchandise availability, and delivery eligibility before fulfilling an order.
If a paid order cannot be fulfilled, an appropriate refund will be arranged.
4. PRICES AND PAYMENT
Product prices and applicable charges will be displayed before payment confirmation.
Customers must provide accurate billing details and use payment methods they are authorized to use.
Genuine pricing errors will be addressed in accordance with applicable consumer protection laws.
5. ORDER HANDLING AND DELIVERY
Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.
Estimated shipping transit is 20–45 calendar days after dispatch. This transit period is separate from and additional to order processing.
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
Please review our Shipping Policy before completing an order.
Mandatory rights and remedies for delayed or undelivered goods remain unaffected.
6. TAXES AND IMPORT OBLIGATIONS
Applicable US sales taxes, UK VAT, and import-related obligations will be handled in accordance with relevant laws.
Customers will not be required to pay additional import duties or delivery-related taxes beyond the total disclosed at checkout.
7. RETURNS AND REFUNDS
Eligible merchandise may be returned within 30 calendar days after delivery through our authorized free return process.
Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.
Please consult our Return and Refund Policy for complete procedures.
8. ACCEPTABLE WEBSITE CONDUCT
Fraudulent purchases, payment misuse, malicious software, unauthorized access, and unlawful interference with website functions are prohibited.
9. INTELLECTUAL PROPERTY
Original website text, designs, graphics, photographs, branding, and other protected materials belong to their respective rights holders.
Unauthorized commercial reproduction or redistribution is prohibited.
10. EXTERNAL SERVICE PROVIDERS
Our store may use Shopify, payment processors, fulfillment services, shipping carriers, and customer service providers.
Separate provider terms may apply without restricting mandatory consumer protections.
11. WEBSITE AVAILABILITY
We make reasonable efforts to maintain a secure and functioning website.
Temporary technical difficulties, maintenance, and service interruptions may occur.
12. LIABILITY
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or other rights and liabilities that cannot lawfully be excluded.
Additional limitations apply only where permitted by applicable law.
13. GOVERNING LAW AND DISPUTES
Applicable governing law and jurisdiction depend on the actual contracting seller's verified legal identity and location.
Mandatory consumer protections, including those applicable to UK consumers, remain unaffected.
14. UPDATES TO THESE TERMS
We may revise these terms when our business practices or legal obligations change.
Updates will not retroactively remove rights arising from completed purchases.
15. CONTACT
Store Name: kelvorale
Official Website: https://kelvorale.shop
Customer Service Email: emireaguizv@outlook.com
PUBLICATION CHECK: Identify the actual contracting seller using its verified legal name and authorized physical business address before publication.